PHOENIX : My Dream Team!

To my DREAM TEAM, Project PHOENIX, THANK YOU! 

As I celebrate my 4 years with the the company and the project, I am overwhelmed with gratefulness in my heart to have finally achieved the Dream Team that most leaders would hope for. 

Allow me to share with you a brief account of the 4 years of working together as a team influencing others of our experiences and successes, mistakes and lessons learned, and empowering each one by leveraging on each others strength to make a difference. 

Humble Beginnings

Last September 3, 2007, I was asked to join Project L&G (Leadership and Growth) with 90 staff.  The project team with the highest attrition and very low morale, then known as "don't dare to join" project and commonly referred to as "Hell and G".  The team was coming from changing leadership, various operational and service escalations and displeased client. A record of all time low engagement index of 28% in 2006. 

Project L&G has improved team engagement by 37 points in 2007.  We have worked at all the root cause analysis of the issues and challenges across all stakeholders from client to the team and management.  Allowing all levels to participate and do their share in transforming L&G through the various project committees established such as People Agenda, Finance & Logistics, Training and Operational Excellence. 

As the Service Delivery Lead, I was awarded the Core Value of Integrity during the Gantimpala Awards in 2008.

Given the team performance, we were awarded a new contract for its Medical business. It was under a new set of leadership as it started, but given the challenges at the early stages of transition, I was asked to adopt Project Nexus in November 2008. It was then part of the HR (High Risk) List.  A list being monitored monthly at the global leadership. We have turned the challenges into long hours of  hard work, dedication and motivation from the team which has taken us out of the HR List in less than 6 months.

After a few months, I was asked to integrate Project STF (Shaping The Future) with 37 FTEs from another contract for the same client under my leadership in early 2009.  

During the same year, we were awarded "Special Citation for Quick Turn Around of SLA" during the Natatanging Gawad Award.

With all the three teams combined, we have agreed to start fresh and new.  With the decision is a campaign to suggest the new name.  After several wave of selection process and final votation from across all delivery centers, the new name was finally decided and was given client approval.  

Mythology A bird in Egyptian mythology that lived in the desert for 500 years and then consumed itself by fire, later to rise renewed from its ashes. A person or thing of unsurpassed excellence or beauty; a paragon.

Rising from the Ashes

Living up to its new name, with improved service delivery, we continue to have organic growth which provided opportunities for most of the team to advance in their career while continuously working for the project over the years. 

We have also transitioned some countries from North America given our world class intercompany performance.  These on top of all countries in scope for Intercompany have consistently outperformed itself over the quarters which brought our countries in scope to the top 25 Best Performing Companies.  We have set the client's global standard from 30% to 15% in 2010 and 10% this 2011.   

Our EMEA contract is now a team of 82.  And was also awarded 2 years renewal early in 2010 prior to its contact expiration this 2011.  APAC contracts were likewise renewed twice in 2 years totalling to another 5-year term from original contract in 2010. 

As the Service Delivery Lead, I was awarded "Delivery and Operational Excellence" in 2010.

To date, we continue to export talents and new leaders, at a record of 65 (30% of the current size of 235) for new projects coming to the country, Philippines as of August 2011.  Our current leadership team is composed of team who started as processors in the early waves of the project. 

Beyond Expectation!

Over the years since the birth of project PHOENIX, the team has gained several recognitions and commendations from both client and management. 

Being the first F&A contract in the Philippines, and the many success stories of the project over the years, we continue to be one of the showcase deals for Finance & Accounting services.  

As we export new leaders and continuously provided EXCELLENCE in both service delivery and people agenda, we continue to aim high and is now looking at moving Phoenix to the next level...Phoenix 2.0 as we call it.

As we end our fiscal year, celebrating our many successes this FY11 along with our loyalty awardees...we have gathered as one family at the Rizal Ballroom of Makati Shangrila Hotel with our SDO Lead and APAC OADM joining us. 

As each unit continue to rally to the challenge of "MAKE YOUR OWN MARK" and in anticipation of more years of working together and performing BEYOND EXPECTATION.

As I welcome the new year with the company this FY12, I take pride in working with my dream team, Project PHOENIX!  The Dream Team that continue to make me proud! 

Aim High, Project Phoenix!